Many people would rather ask a chatbot than a colleague. What that preference reveals about the cost of asking at work, and why useful help has to remember what actually worked.
Modern SaaS rarely fails outright; it almost works. Why the real bottleneck is no longer writing code but understanding what is built, and how incomplete systems shift the burden onto customers.
Clients are not buying confidence; they are buying the work you did before you met them. What separates vendors who prepare from those who sell reassurance and scale by throwing bodies at the problem.
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