Cisco has released an improved version of the Click-To-Call widget version 8.1 (Updated) (Release Notes). This plug-in allows you to use Internet Explorer, Firefox and Office 2003/2007 applications to launch calls to Cisco UC phones. The plug-in works flawlessly to allow for quick dialing and triggering of you’re desktop or Cisco IP SoftPhone.
The setup is minimal on UC and requires a bit of tweaking with Dial Plans and SOAP interface changes. I was able to get this plug-in up and running with the older firmware 18.104.22.168-16 and the newer 8.1 client which is backwards compatible. If you do not have a Cisco.com login to download this product, the link is here (Cisco Click-To-Call 8.1).
The following table describes the client computer requirements for installing Click to Call.
Table 2 Client Requirements
Supported operating systems
Click to Call supports the 32-bit and 64-bit versions of the following operating systems:
Microsoft Windows XP Professional, Service Pack 2 or higher
Microsoft Windows Vista Business Edition or Enterprise Edition, Service Pack 2 or higher
Microsoft Windows 7 Professional Edition, Enterprise Edition, or Ultimate Edition
Microsoft Windows 8
Microsoft .Net Framework 3.5 Service Pack 1
Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (x86)
The software prerequisites are supplied with the Click to Call executable file. However, if you are installing the Click to Call MSI file, you must install these prerequisites before you begin the installation. The prerequisite software is available from the Microsoft website.