Cisco Click-To-Call – Initiate Cisco IP calls from Firefox, IE and Office

December 16, 2010June 11, 2018 by Infostruction

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Cisco Click-To-Call 8.1

Cisco has released an improved version of the Click-To-Call widget version 8.1 (Updated) (Release Notes). This plug-in allows you to use Internet Explorer, Firefox and Office 2003/2007 applications to launch calls to Cisco UC phones. The plug-in works flawlessly to allow for quick dialing and triggering of you’re desktop or Cisco IP SoftPhone.

The setup is minimal on UC and requires a bit of tweaking with Dial Plans and SOAP interface changes. I was able to get this plug-in up and running with the older firmware 6.1.3.100-16 and the newer 8.1 client which is backwards compatible. If you do not have a Cisco.com login to download this product, the link is here (Cisco Click-To-Call 8.1).

Configuring Click-To-Call in Unified Communications

Larson UC Plugin (For Web-Dial only users in Firefox, Plug-in for Highlight Calling)

Check out a few pictures here:

Server Requirements

The following table describes the server requirements for installing Click to Call.

Table 1 Server Requirements
Item	Requirement
Cisco Unified Communications Manager	Cisco Unified Communications Manager version 6.x, 7.x, 8.x, 9.x or Cisco Unified Communications Manager Business Edition version 7.x or 8.x. The Cisco Unified Communications Manager server must be installed, configured, and operating correctly as per the Cisco Unified Communications Manager documentation, at the following URL:https://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html The Cisco Unified Communications Manager server must be configured to support the WebDialer service. For information on determining server capacity for the WebDialer service based on users and expected call volume, refer to the Cisco WebDialer chapter in the Cisco Unified Communications Manager Solution Reference Network Design (SRND), at the following URL:https://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html

Client Computer Requirements

The following table describes the client computer requirements for installing Click to Call.

Table 2 Client Requirements
Item	Requirement
Supported operating systems	Click to Call supports the 32-bit and 64-bit versions of the following operating systems: Microsoft Windows XP Professional, Service Pack 2 or higher Microsoft Windows Vista Business Edition or Enterprise Edition, Service Pack 2 or higher Microsoft Windows 7 Professional Edition, Enterprise Edition, or Ultimate Edition Microsoft Windows 8
Prerequisite software	Microsoft .Net Framework 3.5 Service Pack 1 Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (x86) The software prerequisites are supplied with the Click to Call executable file. However, if you are installing the Click to Call MSI file, you must install these prerequisites before you begin the installation. The prerequisite software is available from the Microsoft website.
Disk space	80MB free hard disk space

Phone Requirements

Supported Software Phone Applications

The following software phone applications are supported:

Cisco IP Communicator v2.1(3) or higher in SCCP and SIP mode

Related Information

Support Status for Cisco Unified Personal Communicator

Support Status for Cisco Unified Communications Integration for Microsoft Office Communicator

Supported Cisco Unified IP Phones

The following Cisco Unified IP Phone models are supported with Click to Call :

Table 3 Supported Cisco Unified IP Phone s
SCCP-only Phones:	6901, 6911, 6921, 6941, 6961 7902G ¹, 7905G ², 7906G 7910G ³, 7912G ⁴, 7914 (Expansion Module) 7920 ⁵, 7921G, 7925G (all Wireless) 7931G, 7935 (Conference Station) ⁶, 7936 (Conference Station), 7937G (Conference Station) 7940G⁷ 7960G⁸ 7985G
SIP-only Phones:	7915, 7916 (Expansion Modules) 9951, 9971
SCCP and SIP Phones:	7911G 7941G ⁹, 7941G-GE ¹⁰, 7942G, 7945G 7961G ¹¹, 7961G-GE ¹², 7962G, 7965G 7970G ¹³, 7971G-GE ¹⁴, 7975G 8941 8945 8961