Cisco Click-To-Call – Initiate Cisco IP calls from Firefox, IE and Office

Cisco Click-To-Call – Initiate Cisco IP calls from Firefox, IE and Office

Cisco Click-To-Call 8.1

Cisco has released an improved version of the Click-To-Call widget version 8.1 (Updated) (Release Notes). This plug-in allows you to use Internet Explorer, Firefox and Office 2003/2007 applications to launch calls to Cisco UC phones. The plug-in works flawlessly to allow for quick dialing and triggering of you’re desktop or Cisco IP SoftPhone.

The setup is minimal on UC and requires a bit of tweaking with Dial Plans and SOAP interface changes. I was able to get this plug-in up and running with the older firmware 6.1.3.100-16 and the newer 8.1 client which is backwards compatible. If you do not have a Cisco.com login to download this product, the link is here (Cisco Click-To-Call 8.1).

Configuring Click-To-Call in Unified Communications

Larson UC Plugin (For Web-Dial only users in Firefox, Plug-in for Highlight Calling)

Check out a few pictures here:

 

Server Requirements

The following table describes the server requirements for installing Click to Call.

Table 1 Server Requirements
Item Requirement
Cisco Unified Communications Manager

Client Computer Requirements

The following table describes the client computer requirements for installing Click to Call.

Table 2 Client Requirements
Item Requirement
Supported operating systems Click to Call supports the 32-bit and 64-bit versions of the following operating systems:

  • Microsoft Windows XP Professional, Service Pack 2 or higher
  • Microsoft Windows Vista Business Edition or Enterprise Edition, Service Pack 2 or higher
  • Microsoft Windows 7 Professional Edition, Enterprise Edition, or Ultimate Edition
  • Microsoft Windows 8
Prerequisite software
  • Microsoft .Net Framework 3.5 Service Pack 1
  • Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (x86)

The software prerequisites are supplied with the Click to Call executable file. However, if you are installing the Click to Call MSI file, you must install these prerequisites before you begin the installation. The prerequisite software is available from the Microsoft website.

Disk space 80MB free hard disk space

Phone Requirements

Supported Software Phone Applications

The following software phone applications are supported:

  • Cisco IP Communicator v2.1(3) or higher in SCCP and SIP mode

Supported Cisco Unified IP Phones

The following Cisco Unified IP Phone models are supported with Click to Call :

Table 3 Supported Cisco Unified IP Phone s
SCCP-only Phones:
  • 6901, 6911, 6921, 6941, 6961
  • 7902G 1, 7905G 2, 7906G
  • 7910G 3, 7912G 4, 7914 (Expansion Module)
  • 7920 5, 7921G, 7925G (all Wireless)
  • 7931G, 7935 (Conference Station) 6, 7936 (Conference Station), 7937G (Conference Station)
  • 7940G7
  • 7960G8
  • 7985G
SIP-only Phones:
  • 7915, 7916 (Expansion Modules)
  • 9951, 9971
SCCP and SIP Phones:
  • 7911G
  • 7941G 9, 7941G-GE 10, 7942G, 7945G
  • 7961G 11, 7961G-GE 12, 7962G, 7965G
  • 7970G 13, 7971G-GE 14, 7975G
  • 8941
  • 8945
  • 8961